eb games hardware return policy

Alright, let me tell you about the time I tried to return some stuff to EB Games. I bought a new gaming console a few weeks ago, and honestly, it just wasn’t working right. Kept freezing, games would crash, you name it. Total bummer, right?

So, I decided to take it back to EB Games. I still had my receipt and everything. I went to the store, explained the situation to the guy at the counter, and he started the return process. He checked the console, saw the issues I was talking about, and I started filling out forms.

Now, since I’m an EB World member, they told me I could get a full refund. But I learned that the time you have for that depends on your EB World level. I’m just a Level 1 member, so I had a shorter window, but since I was back in a week, I was good.

The process was pretty smooth. They checked the console for any physical damage, made sure I had all the cables and the box, you know, the whole nine yards. They even have a 30-day return window for some stuff like board games and collectibles, as long as it is in their original packaging. Good to know!

• Step 1: Went to the EB Games store with my faulty console and receipt.
• Step 2: Explained the issues to the staff.
• Step 3: They inspected the console and confirmed the problems.
• Step 4: Filled out the necessary return forms.
• Step 5: Got approved for a full refund since I’m an EB World member and it was within the eligible time frame.

They also mentioned that there are some things you just can’t return, like gift cards or opened software. Makes sense, I guess. And if your product is really messed up, like defective out of the box, it is best to contact their customer service team. But luckily mine wasn’t that bad. And, this was in Canada, so the policy might be a bit different in other places.

In the end, I got my refund, no problem. I was a bit bummed about the console, but at least the return process was easy. Just remember to keep your receipt and check your EB World level if you think you might need to return something. It’ll save you a headache later.

Oh, and one more thing. I also found out that if you want to cancel your EB World account, you gotta contact customer support. Apparently, once you cancel, it’s permanent. Just something to keep in mind.

Overall Experience

The return process was a breeze. EB Games staff were helpful, and I got my money back without any hassle. Just make sure you understand their policy and have your receipt handy.